Delivery and Returns Policy
Thank you for shopping with huntandgill.com
We hope you are happy with your purchase but if you are not entirely satisfied we're here to help.
Please contact us via email@example.com along with a photo of the damaged item. We will liaise with you to arrange either a replacement or a refund.
Changed your Mind?
You have 15 days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
Please email us on firstname.lastname@example.org to arrange
Made to Order Candles
You may return items bought from our standard range of products but this policy excludes items that are made to order or personalised, unless they are incorrectly supplied or faulty. Our memorial candles are made to order, once the confirmation of order has been processed then we are unable to accept a returns request. These terms comply with the UK Governments online and distance selling regulations.
If you have any questions regarding your made to order products please let us know as soon as possible
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to the original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions on how to return your item to us please email email@example.com